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Privacy Policy

Last updated: 2024

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At My Aged Care Help, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

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1. Information We Collect

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We may collect the following types of personal information:

  • Contact Information: Your name, email address, phone number, and other contact details.

  • Demographic Information: Information about your age, gender, location, and care needs.

  • Service Preferences: Details about your aged care and home care preferences, including budget, location, and care requirements.

  • Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

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2. How We Use Your Information

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We use the personal information we collect to:

  • Provide you with tailored aged care and home care options that match your needs.

  • Communicate with you about our services, including sending you updates and responding to your inquiries.

  • Improve our website, services, and customer experience by analysing usage data and feedback.

  • Comply with legal obligations and protect the rights, property, or safety of My Aged Care Help, our users, or others.

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3. Disclosure of Your Information

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We may share your personal information with:

  • Care Providers: To connect you with suitable aged care and home care providers based on your preferences.

  • Service Providers: Third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are obligated to protect your information and only use it for the services they provide to us.

  • Legal and Regulatory Authorities: If required by law or in response to legal requests, we may disclose your information to government authorities, courts, or other legal entities.

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We do not sell, trade, or rent your personal information to third parties for marketing purposes.

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4. Data Security

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We take reasonable precautions to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.

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5. Cookies and Tracking Technologies

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Our website uses cookies and other tracking technologies to enhance your browsing experience and gather usage data. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

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6. Your Rights

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You have the right to:

  • Access the personal information we hold about you.

  • Request corrections to any inaccurate or incomplete information.

  • Request the deletion of your personal information, subject to legal and contractual obligations.

  • Withdraw consent for the processing of your personal information, where applicable.

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To exercise these rights, please contact us using the information provided below.

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7. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with the date of the latest revision. We encourage you to review this policy periodically.

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